Make a list of the most important qualities needed for effective leadership, and let me hazard a guess as to what won’t be on it: Conversation.
Oh, I’m sure you’ll mention communication, but in most people’s imagination, this refers to the ability to move a crowd with speeches, lead a meeting with clarity, and/or write powerfully. And let me hasten to say, I’m for all three of those.
In each of these, a position holder is talking to people in other positions. And that has its place. But the best leaders have a secret weapon that “primes the pump” of their influence: they know how to engage their constituents in ongoing, life-shaping, direction-setting conversations.
They disarm by listening differently.
They empower by asking questions out of sincere curiosity.
They enflame the imagination by telling stories – theirs or somebody else’s.
They forge “joint ventures of the heart” by demonstrating understanding and an ability to be influenced themselves.
And they mobilize by sharing their vision interpersonally, with passion.
And all of this can be done in a few minutes at a time, standing at the water cooler, waiting for the “real” meeting to start, or riding on a bus to the company picnic. [click to continue…]
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